FAQs
Claw Machines
How many claw machines do you have?
Papois has a wide selection of Japanese-style claw machines, including standard and mini versions.
How many tokens does each machine take?
Most machines take 1 token per play. Some larger machines may require 2 tokens.
Do you rent out claw machines?
Yes. Rentals start at $400 and include delivery, setup, and plushies. See our Rentals page for details.
Do you sell claw machines?
Yes. Papois sells the same machines used in our arcade, available for homes or businesses. See our Buy a Claw Machine page for info.
Are your claw machines rigged?
No. Our machines are skill-based and fair—your chances improve with practice.
General
Do you offer parties or party packages?
Yes. Private party packages start at $300 and include full arcade access. See our Private parties page for details.
Do you have other gaming machines?
Yes. In addition to claw machines, we also feature gashapon machines (guaranteed win every time).
Do you sell food or snacks?
No. Papois focuses on claw machines and prizes. Guests are welcome to bring in their own small snacks and drinks.
Plushies
Can I trade in plushies for upgrades?
Yes. You can exchange smaller plushies for larger prizes at our prize counter.
What are my upgrade options?
Upgrades vary by season and stock. Ask staff for current options.
Can I upgrade mini plushies from the mini machines?
Yes. Mini plushies can also be combined toward larger upgrades.
How can I find out about new plushies in stock?
Follow Papois on Instagram or ask in-store for the latest arrivals.
VIP Membership
What is a VIP Membership?
For $20/month (in-arcade only), VIP members receive free monthly tokens, bonus tokens with every purchase, and exclusive perks.
How do I redeem my monthly tokens?
Pick them up in person each month—they roll over if unused.
How do I redeem my bonus tokens?
Bonuses are automatically added when you buy token packs.
How do I redeem my token cup?
You’ll receive your free Papois token cup at signup.
How do I cancel?
Memberships can be canceled anytime in-store.
What if my question isn’t answered here?
Contact us directly or stop by the arcade—we’re happy to help.